Education: Nurturing
Knowledge
CARE Rx Demonstrating CARE for Everyone
Sometimes, all we need is someone to CARE.
CARE Rx focuses on patients that may need additional help to understand their diagnosis and treatment program
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Features
The program relies on research from several sources and interview conducted with professionals and patients. The concepts are not new and focuses on simple approach to making meaningful interactions with patients that might need more time and some additional help. Simple, reminders on demonstration of care, connecting the patient to their health needs, and recognizing the human needs of our elderly patients.
Tools
Depending upon the need of end users, the initial program will include presentation materials, pocket guide and interactive application. The application, CARE Rx will have an optional quiz for participants.
CARE Rx
Care Rx Note: Like your patients, the faces you see in this
handbook are real people with real struggles and requests.
Please remember all of us are on this journey and in time, we
will likely be the patient looking for care.
Who can benefit from Care RX?
✮ Experienced Medical Professionals
You are good at your job and want the best for your
patients. Sometimes, the job can be overwhelming
with so many patients, reports, call., it is difficult to
devote the quantity of time to each patient. For
elderly patients, the information exchange,
terminology or speed at the discussion can be difficult
for them to understand. CARE Rx serves as a reminder
to reflect on interactions and highlight importance of
ensuring elderly patients understand the discussion.
✮ Recent Medical Team Members
Being new to the job can be daunting, but it also gives
you the advantage of a new perspective.
✮ Family Members & Home Care Providers of
Elderly Patients
Family members play an important part in ensuring
effective and respectful care of elderly patients. Being
prepared to engage on the behalf of the patient, ask
important questions and assist in recalling patient
history and treatment plan.
Empower through education: Where knowledge sparks growth and innovation fuels success.
✮Use titles, unless asked to call the patient by the first name.
✮Don’t talk down to the patient but avoid technical or medical jargon.
Be certain you are understood.
✮Ask if they want a care provider present.
✮Inquire if they have any questions and if they understand why they are there.
Care Rx Note: Home care providers can prepare for a visit by writing down the patient’s questions prior to the visit- in case they forget.
Testimony Quotes
Customer Experiences: A Tapestry of Happy Moments
My name is Sonia, I am
generally in good health,
but English is not my first
language. Sometimes, I
am embarrassed to let
others know I don’t
understand.
Sonia Bravo, Age 80
Hello, my name is Mercy. I
am a very active
octogenarian who is very
curious about my health.
There are times I cannot
hear and speaking fast
makes it difficult for me to
understand.
Mercy , Age 82
My Name is Phil. My wife is
doing her best but sometimes
she gets overwhelmed.
Phil, Age 76
I’m Adeline. I have significant trouble understanding details. I will need my family present.
Adeline, Age 72
Feel free to test your knowledge
Special Thanks to those that inspired this program.
✮ Dr. Richard Al-Sayegh, International Clinic Kuwait ✮International Hospital, Kuwait
✮ Dr. Stephanie Wong Kelsey Seybold, Texas
✮Independent Imaging Associates, California, USA
✮ Dr. Nelson, California, USA
✮Dr. Chong, California, USA
✮ And all those who participated in the interviews.
Having effective and respectful dialogue with older patients may
be difficult, but remember you are not alone.
✮ Additional Information: Additional training, test, and application information available.
NIH Talking to Your Older Patients
https://www.nia.nih.gov/health/health-care-professionalsinformation/talking-your-older-patients
Always Best Care Dignity and Respect in Care
https://alwaysbestcare.com/resources/dignity-respect-in-care/
To reach Catherine and Andrea at CARE Rx, email
[email protected]
